Printer Friendly Ultramarine Proceedure Questions Ultramarine Proceedure Questions


Q: Does the bug you fixed for me only work with REV X.XX (the current release)?

A: Yes, all "bug" fixes are only made to the "current" release.


Q: Where can I download the MOSES that contains the bug fix that you did for me?

A: Go to http://www.ultramarine.com

Click on "support" in the top bar, and then
Click on "downloads"
Now, follow the instructions.


Q: Why did the answers change between REV X.XX and REV Y.YY?

A: The changes between each release are documented, shipped with each installation, and posted on our web site. There are different types of changes

According to our Quality Assurance Procedures each change is documented and any change in results is reconciled before we proceed.

Thus, the most likely reason that your results changed is that the old model is no longer correct. If this is not the case then the old results were probably incorrect and were changed due to fixing of problems.

Check the new results carefully and if you believe that they are incorrect, please let us know. We want to eliminate errors, but we are not interested in knowing why things change.


Ultramarine, Inc. | Suite 325 | 3100 S. Gessner | Houston, Texas 77063 | (713)975-8146

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